TUI Airport Service Representative

Published date: December 13, 2016
  • Location: gran canaria

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Joining the TUI Destination Services Airport Team, you will be part of an international team that works hard to deliver amazing holidays. You will genuinely love talking to guests of all nationalities in an exciting but busy airport environment. Important: This position is locally employed on Spanish Terms & Conditions (own accommodation required). We are recruiting for Balearics, Canaries and Mainland Spain.  

TUI Group is the world’s number one integrated tourism group. We employ 76,000 people in over 100 countries and service 20 million customers in 180 destinations worldwide.

What You Will Be Doing


As a TUI Airport Service Rep you will be genuine, super-friendly and passionate about what you do. You will provide great customer service to a range of our European guests at the start and end of their holidays.

You will resolve all guest questions or complaints straight away and will step up to support reactive larger scale situations including delays and strike action with a positive and professional attitude. Your ability to handle a variety of situations under pressure will ensure we stand-out from our competitors.

You will support the airport operation with a flexible approach to shift patterns daytime and night. Responsibilities will also include managing airport revenue, accurate paperwork and report completion.

What We Are Looking For


  • Applications from people able to work in Spain and agree to be employed locally on Spanish Terms & Conditions

  • A service and people orientated mind-set that will deliver our customer promise Discover your Smile

  • Willing to engage and collaborate with guests and colleagues of varying nationalities

  • Able to cope under pressure with ever-changing tasks and working hours in line with business requirements

  • Previous experience of working in customer service

  • A resilient, professional and positive personality

  • The highest personal standards and pride in attitudes and behaviours displayed

  • Strong verbal & written English - every additional European languages advantageous

Working Within TUI Group


Discovering the world’s diversity, exploring new horizons, experiencing foreign countries and cultures: travel broadens peoples’ minds. At TUI we create unforgettable moments for our customers across the world and make their dreams come true.

TUI Destination Services provides truly customer-centric, international and contemporary destination services on behalf of TUI Group Worldwide.

How To Apply


To apply for this role you will be required to log-in, provide personal details, answer an application question and attach a CV in English. Successful candidates will be invited to Assessment Days in January and February 2017.

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